FAQ & troubleshooting
FAQ and troubleshooting
Common questions about access, plans, and day-to-day use.
I cannot sign in
- Confirm the email and password — the error message will say if either is incorrect.
- Use Forgot password if you need a reset link.
- Check whether you still need to verify email or complete payment.
I do not see a module in the sidebar
Modules are filtered by your role permissions and by enabled package modules (for example Leads, Expenses, Email, SMS). Ask a company Admin to review Roles & Permissions and Billing.
Can I downgrade my plan?
No. ControlOps supports upgrades only. Contact us via Book a demo or Contact if you need to discuss options.
Where do invoice logos and bank details come from?
Company profile → Logo and Banking tabs. Update them there so new invoices pick up the correct branding and payment instructions.
Why do rota hours differ from payroll hours?
The rota grid can show hours with or without breaks. Payroll and invoicing use assignment duration minus break minutes. Align the “Incl. breaks?” toggle when comparing totals.
Dark mode and language
Use the theme toggle and language switcher (EN / Arabic) in the header. Preference applies across marketing and app chrome.