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Practical guides for ControlOps — signup, workforce ops, settings, and troubleshooting.

Features

Sites, clients, and assignments

Locations, client accounts, and shift assignments.

Sites

Sites are the locations where staff work. Add site details and default hourly rates used for pay and billing when a shift does not override the rate.

Clients

Clients store customer accounts and contracts. Link sites and invoices to the right client so billing stays organised.

Assignments

Assignments are scheduled shifts for a guard at a site on a date, with start/end times, break minutes, shift type, and optional rate. Published rotas create assignments that feed payroll and invoices.

Tip: Keep site rates and guard rates up to date under Rates / Allowances so payroll and invoices resolve the correct hourly amount.